Section 6: Sales, marketing, corporate communications and customer service

This section covers recurring tasks, from a sales representative’s pre-call preparation to a customer service manager’s knowledge base update. The examples use Salesforce Agentforce, HubSpot Breeze, SharePoint agents, Hootsuite Social OS, Semrush SEO Writing Assistant, Zendesk Intelligent Triage, Intercom Inbox AI and Microsoft Copilot Studio. [102] [103] [104] [105] [106] [107] [108]

• Scenario 51: Account summary before a sales meeting
• Scenario 52: Personalized initial sales email
• Scenario 53: Notes and next steps after a sales call
• Scenario 54: Finding tender responses from past proposal answers
• Scenario 55: Campaign copy and a measurable A/B variant
• Scenario 56: Social media content calendar
• Scenario 57: SEO content brief and first draft
• Scenario 58: Routing complaints by topic and sentiment
• Scenario 59: Support response and knowledge base article
• Scenario 60: Customer FAQ chatbot using authoritative sources