Section 1: Email, correspondence and internal communication

Scenario 1: Prioritizing the inbox in the morning

Level: Beginner · Tools: Gemini AI Inbox or Ask Gemini in Gmail, Copilot and Prioritize my inbox in Outlook; an appropriate plan or license.

Who and in what situation

Zeynep is an operations manager at a logistics SME. Every morning, she identifies messages from carriers, warehouses and customers that need a response today.

How it is done today

She opens each sender and subject individually, stars those she considers urgent and moves those awaiting a response to a separate folder.

How to do it with AI

  1. In Outlook, she opens the Prioritize my inbox view in Copilot. Emails can be classified as high, low or normal priority, with a reason. [13]
  2. She confirms with the IT administrator that Copilot Chat has different scopes of access to work data in unlicensed and licensed use. [14]
  3. If she has an eligible Workspace account in Gmail, she uses Ask Gemini > prompt box > Submit in the upper right and says, “List the messages that require a response today by subject, sender, deadline and action.” Turkish is among the listed languages for Gemini in Gmail. [15] [16]
  4. If Gmail’s AI Inbox feature is visible, she enables it via Settings > See all settings > Inbox > Show AI Inbox. This feature is documented separately as a limited beta restricted to the US and English. [17]
  5. She checks the priority against the date in the email itself and the organization’s rules for urgent work.

Example prompt

Separate the following messages into the fields {sender}, {subject}, {deadline} and {expected action}. Classify the priority as high, normal or low based only on evidence in the text. Where you are unsure, write “needs verification.”

Evidence and real-world example

No independent company case study was found; the basis is Outlook’s priority explanation and Gmail Gemini’s inbox functions. [16] [13]

Points to consider

AI Inbox does not support attachments, delegated inboxes or encrypted emails; regional and language restrictions apply. [17] Some Outlook features in Copilot may not work with encrypted or IRM-protected messages. [13]

Sources for this scenario

  1. Outlook Copilot SSS ve sınırlamalar (support.microsoft.com)
  2. Copilot Chat lisansla ve lisanssız kullanım (support.microsoft.com)
  3. Gmail Gemini özellikleri ve kullanılabilirlik (support.google.com)
  4. Gemini ile Gmail işbirliği (support.google.com)
  5. Gmail AI Inbox (support.google.com)